Effective Date: January 1, 2026

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These Terms & Conditions govern your use of services, communications, and this website provided by Oxytocin, a licensed Substance Use Disorder (SUD) treatment facility and behavioral health provider located in Montana.

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1. Services Provided

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Oxytocin provides comprehensive behavioral health services, including but not limited to:

• Substance Use Disorder (SUD) Assessments

• Mental Health Assessments

• Intensive Outpatient (Level 2.1) Services

• Outpatient (Level 1) Services

• Individual Counseling

• Group Counseling

• Co-Occurring Disorder Treatment

• Trauma Counseling

• Grief Counseling

• Moral Reconation Therapy (MRT)

• DUI/ACT Assessments and Prime for Life Programs

• Minor in Possession (MIP) Programs

• Care Management

• Peer Support Services

• Prevention and Community Education

 

Services may be provided in person or, when clinically appropriate, through HIPAA-compliant telehealth platforms.

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2. Emergency & Crisis Disclaimer

 

OXYTOCIN DOES NOT PROVIDE 24-HOUR CRISIS OR EMERGENCY SERVICES.

 

Text messages, emails, website submissions, and voicemail messages are intended for administrative communication and are not monitored continuously or in real time.

 

If you are experiencing a medical emergency, psychiatric emergency, or believe you or someone else is in immediate danger:

• Call 911, or

• Call or text the 988 Suicide & Crisis Lifeline, or

• Go to the nearest emergency department.

 

Do not use text messaging, email, or website forms for urgent clinical concerns or emergencies.

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3. SMS & Electronic Communications

 

By voluntarily providing your mobile telephone number and opting in, you consent to receive SMS text messages, MMS messages, voicemail notifications, and other electronic communications from Oxytocin through authorized messaging providers.

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Message Types

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Communications may include:

• Appointment confirmations

• Appointment reminders

• Scheduling changes or cancellations

• Billing notifications

• Care coordination updates

• Treatment-related administrative communications

• Requests for required documentation

 

Consent

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Consent may be obtained through:

• Electronic intake forms

• Written consent forms

• Website forms

• Verbal authorization documented in your medical record

 

Providing consent is voluntary and is not a condition of receiving treatment.

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Message Frequency

 

The number of messages you receive will vary depending on your appointments, treatment participation, and communication preferences.

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Opt-Out

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You may opt out of receiving text messages at any time by replying:

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STOP

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You may need to opt out separately from different messaging conversations.

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NOTE: This will end appointment text reminders.

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Assistance

 

Phone: (406) 314-6565

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Message & Data Rates

 

Standard message and data rates may apply based on your wireless carrier plan.

 

Wireless carriers are not responsible for delayed or undelivered messages.

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Privacy

 

SMS opt-in information and consent will never be sold or shared with third parties for marketing purposes. Information is shared only with authorized messaging vendors necessary to deliver communications.

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Risk of Electronic Communication

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Although Oxytocin uses commercially reasonable safeguards to protect your information, text messaging and standard email are not always encrypted.

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By choosing to communicate electronically, you acknowledge and accept the potential risks associated with electronic communication, including the possibility that protected health information (PHI) could be accessed by unauthorized individuals.

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4. Parent & Guardian Responsibility

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If services are being provided to a minor, you certify that you are the child's parent or legal guardian and have the legal authority to consent to treatment.

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Unless otherwise permitted by Montana law or authorized by the parent or guardian, communications regarding minors will generally be directed to the parent or legal guardian.

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5. Billing & Financial Responsibility

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Insurance Verification

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Although Oxytocin will verify insurance benefits whenever possible, verification does not guarantee payment.

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Coverage

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Insurance companies determine medical necessity and covered benefits. Clients remain financially responsible for services not covered by insurance.

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Prior Authorization

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Certain insurance plans require prior authorization before treatment begins or continues. Delays or denials by your insurance carrier may affect coverage.

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Maintaining Eligibility

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Clients are responsible for maintaining active insurance coverage and notifying Oxytocin of any insurance changes.

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Client Responsibility

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Clients are responsible for:

• Copayments

• Coinsurance

• Deductibles

• Non-covered services

• Court-ordered services not covered by insurance

 

Court-Ordered Services

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Many court-ordered services, including DUI/ACT assessments, MIP assessments, educational classes, and other legal requirements, are not covered by health insurance because they are performed to satisfy a legal obligation rather than to diagnose or treat a medical condition.

Payment for these services is the client's responsibility unless another payment arrangement has been approved.

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Cancellations & No Shows

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Appointments not canceled within the required notice period or missed appointments may be subject to cancellation or no-show fees that are not billable to insurance.

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Billing Corrections

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Oxytocin reserves the right to correct billing errors and submit corrected insurance claims when appropriate.

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Care Coordination

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With appropriate authorization or as otherwise permitted by law, Oxytocin may coordinate care with physicians, therapists, hospitals, probation officers, attorneys, schools, or other treatment providers to support continuity of care.

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6. Telehealth Services

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Telehealth services are provided using secure, HIPAA-compliant technology whenever clinically appropriate.

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By participating in telehealth services, you acknowledge:

• Technical interruptions may occur.

• Internet connectivity may affect session quality.

• Privacy cannot be absolutely guaranteed when using electronic communication.

• You must be physically located in a jurisdiction where your provider is legally authorized to practice.

 

7. Limitation of Liability

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Oxytocin is not responsible for indirect, incidental, or consequential damages arising from the use of this website or electronic communication systems.

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Nothing contained within these Terms limits any rights or protections provided under applicable Montana or federal law.

 

8. Privacy & Data Protection

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Oxytocin is committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA, 42 CFR Part 2 (when applicable), and applicable Montana law.

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We do not sell personal information.

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Third-party vendors may assist with scheduling, billing, electronic health records, messaging, and other operational functions. These vendors are contractually required to safeguard your information.

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SMS opt-in information will never be sold or shared for marketing purposes.

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9. Governing Law

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These Terms & Conditions are governed by the laws of the State of Montana and applicable federal laws.

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10. Changes to These Terms

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Oxytocin reserves the right to update these Terms & Conditions at any time.

 

Any revisions will become effective upon posting to this website unless otherwise required by law. Continued use of our website or services after revisions constitutes acceptance of the updated Terms & Conditions.

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