Terms & Conditions

Effective Date: July 6, 2026

These Terms & Conditions govern your use of services, communications, and this website provided by Oxytocin, a licensed Substance Use Disorder (SUD) treatment facility and behavioral health provider located in Montana.

1. Services Provided

Oxytocin provides comprehensive behavioral health services, including but not limited to:

Substance Use Disorder (SUD) Assessments
Mental Health Assessments
Intensive Outpatient (Level 2.1) Services
Outpatient (Level 1) Services
Individual Counseling
Group Counseling
Co-Occurring Disorder Treatment
Moral Reconation Therapy (MRT)
DUI/ACT Assessments and Prime for Life Programs
Minor in Possession (MIP) Programs
Care Management
Peer Support Services
Prevention and Community Education

Services may be provided in person or, when clinically appropriate, through HIPAA-compliant telehealth platforms.

2. Emergency & Crisis Disclaimer

We do not provide 24-hour emergency crisis services or operate a 24/7 crisis hotline. However, we work in conjunction with local authorities and the Crisis Assistance Team to support individuals who may be experiencing a crisis.

If an individual is experiencing an immediate emergency, medical crisis, mental health crisis, or is at risk of harming themselves or others, they should call 911 or go to the nearest emergency department. Staff will assist with appropriate referrals and coordination with crisis services when needed, but our agency is not a substitute for emergency response or 24-hour crisis care.

Text messages, emails, website submissions, and voicemail messages are intended for administrative communication and are not monitored continuously or in real time.

If you are experiencing a medical emergency, psychiatric emergency, or believe you or someone else is in immediate danger:

Emergency Assistance: Call 911 and request the crisis team if you are concerned about the immediate safety of yourself or someone else.
Non-Emergent Support & Referrals: Call 988 to reach the Suicide and Mental Health Crisis Lifeline for resource referrals or initial de-escalation.
Go to the nearest emergency department.

Do not use text messaging, email, or website forms for urgent clinical concerns or emergencies.

3. SMS & Electronic Communications

By voluntarily providing your mobile telephone number and opting in, you consent to receive SMS text messages, MMS messages, voicemail notifications, and other electronic communications from Oxytocin through authorized messaging providers.

Message Types

Communications may include:

Appointment confirmations
Appointment reminders
Scheduling changes or cancellations
Billing notifications
Care coordination updates
Treatment-related administrative communications
Requests for required documentation

Consent

Consent may be obtained through a written consent form provided to you at the time of enrollment. Providing consent is voluntary and is not a condition of receiving treatment.

4. Oxytocin SMS Terms and Conditions

Introduction

By joining our SMS program provided by Oxytocin, you agree to receive recurring text messages (notifications, updates, and reminders) on the number you provide, in accordance with these Terms, which adhere to the TCPA (2026) and CTIA Best Practices.

1. Opt-In Consent

In accordance with the 2026 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from Oxytocin only. Consent cannot be shared with other companies or third-party entities without your direct approval.

To join our SMS program, you may opt in through the following methods, in compliance with the 2026 CTIA Guidelines:

In-Person Paper Form: Sign or complete a paper intake form that includes a dedicated section with clear language outlining SMS consent.
Once enrolled in services, the SMS form will be sent to you via the HIPAA-compliant participant portal.

2. Message Frequency

You will receive no more than 3-5 messages per day, unless for urgent notifications, or you reach out for direct communication with our agency. Standard carrier rates apply.

3. Opt-Out Process

Reply “STOP” any time to end messages; “HELP” to receive support instructions; or contact info@oxytocinclinic.com / 406.314.6565.

You may need to opt out separately from different messaging conversations. NOTE: This will end appointment text reminders.

4. Terms of Consent

Your consent is voluntary and not a condition of purchase. You may receive informational messages as described at opt-in.

5. Privacy Policy

Your mobile number and interaction data are governed by our Privacy Policy: https://www.oxytocinclinic.com/notice-of-privacy-practices. Data is used solely for SMS delivery purposes. SMS opt-in information and consent will never be sold or shared with third parties for marketing purposes. Information is shared only with authorized messaging vendors necessary to deliver communications.

6. Risk of Electronic Communication

Although Oxytocin uses commercially reasonable safeguards to protect your information, text messaging and standard email are not always encrypted. By choosing to communicate electronically, you acknowledge and accept the potential risks associated with electronic communication, including the possibility that protected health information (PHI) could be accessed by unauthorized individuals.

7. Message & Data Rates

Standard rates may apply per your carrier plan. Oxytocin is not liable for carrier charges.

8. Record-Keeping & Compliance

We maintain detailed logs of opt-ins/opt-outs (dates, times, methods) to satisfy TCPA 2026 proof-of-consent requirements.

9. Changes to Terms

We reserve the right to update these Terms. Significant changes will be sent via SMS or posted online. Continued participation implies acceptance.

10. Disclaimers & Liability

Message delivery depends on carrier networks; we cannot guarantee uninterrupted service or delivery times.

Contact Information

Email: info@oxytocinclinic.com
Phone: 406.314.6565
Address: 1203 US HWY 2 W Ste 15, Kalispell, MT 59901

5. Parent & Guardian Responsibility

If services are being provided to a minor, you certify that you are the child's parent or legal guardian and have the legal authority to consent to treatment. Unless otherwise permitted by Montana law or authorized by the parent or guardian, communications regarding minors will generally be directed to the parent or legal guardian.

6. Billing & Financial Responsibility

Insurance Verification

Although Oxytocin will verify insurance benefits whenever possible, verification does not guarantee payment.

Coverage

Insurance companies determine medical necessity and covered benefits. Clients remain financially responsible for services not covered by insurance.

Prior Authorization

Certain insurance plans require prior authorization before treatment begins or continues. Delays or denials by your insurance carrier may affect coverage.

Maintaining Eligibility

Clients are responsible for maintaining active insurance coverage and notifying Oxytocin of any insurance changes.

Client Responsibility

Clients are responsible for:

Copayments
Coinsurance
Deductibles
Non-covered services
Court-ordered services not covered by insurance

Court-Ordered Services

Many court-ordered services, including DUI/ACT assessments, MIP assessments, educational classes, and other legal requirements, are not covered by health insurance because they are performed to satisfy a legal obligation rather than to diagnose or treat a medical condition. Payment for these services is the client's responsibility unless another payment arrangement has been approved. Payment is expected at the time of enrollment in assessment services and at the time of other services rendered.

Cancellations & No Shows

Appointments not canceled within the required notice period or missed appointments may be subject to cancellation or no-show fees that are not billable to insurance.

Billing Corrections

Oxytocin reserves the right to correct billing errors and submit corrected insurance claims when appropriate.

Care Coordination

With appropriate authorization or as otherwise permitted by law, Oxytocin may coordinate care with physicians, therapists, hospitals, probation officers, attorneys, schools, or other treatment providers to support continuity of care.

7. Telehealth Services

Telehealth services are provided using secure, HIPAA-compliant technology whenever clinically appropriate.

By participating in telehealth services, you acknowledge:

Technical interruptions may occur.
Internet connectivity may affect session quality.
Privacy cannot be absolutely guaranteed when using electronic communication.
You must be physically located in a jurisdiction where your provider is legally authorized to practice.

8. Limitation of Liability

Oxytocin is not responsible for indirect, incidental, or consequential damages arising from the use of this website or electronic communication systems. Nothing contained within these Terms limits any rights or protections provided under applicable Montana or federal law.

9. Privacy & Data Protection

Oxytocin is committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA, 42 CFR Part 2 (when applicable), and applicable Montana law. We do not sell personal information.

Third-party vendors may assist with scheduling, billing, electronic health records, messaging, and other operational functions. These vendors are contractually required to safeguard your information. SMS opt-in information will never be sold or shared for marketing purposes.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Montana and applicable federal laws.

11. Changes to These Terms

Oxytocin reserves the right to update these Terms & Conditions at any time. Any revisions will take effect upon posting on this website unless otherwise required by law. Continued use of our website or services after revisions constitutes acceptance of the updated Terms & Conditions.